Shipping Information for Australian Orders
Free Shipping is available to most major metro areas within Australia for orders over $99 but weight limits apply which vary by area. For orders that don’t qualify for free shipping, the cost…
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Shipping Information for International Customers
We have a shipping estimator in our shopping cart. To see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. You…
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Phone Numbers, Warehouse Address, Operating Hours
Customer Service Hours:Monday – Friday 8am – 4pm (AEST)(closed public holidays) Warehouse Order Collection Hours:Orders can be collected between 7.30am and 5.30pm Monday to Thursday and 8am -3.30pm Friday.(please wait…
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Business Registration Details – ABN & ACN
vet-n-pet DIRECT proud to be a family owned, Australian registered company. Our registration numbers are as follows ABN: 76 851 238 708 ACN: 120 299 916 For any other contact…
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Celebrating 10 Years Of Business
On the 21st of July 2015 vet-n-pet DIRECT proudly announced their 10 year anniversary. As one of the pioneers in the pet and veterinary supplies category on the Internet, they…
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Removing an item or changing quantity in cart
How do I remove an item from my cart or edit quantities? Go to the top right hand side of the screen and click on “View Cart” then this will…
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How to place an order online
How do I place an online order with your company? Placing an order with vet-n-pet DIRECT is simple. Simply use the category headings at the top of our shopping pages…
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Change Password?
Can I change the password on my account? Yes you can change your password on your account. Please follow the following steps. Click on My Account at the top right…
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Currency
Are the prices displayed in US Dollars or Australian Dollars? All prices displayed on our website are listed in Australian Dollars (AUD).
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