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Shipping Information for Australian Orders

Our shipping rates are detailed below. However, for a quick way to see what it will cost to ship your order, simply add the item/s you are interested to your shopping cart. Then click on View Cart and you will see at the bottom of the cart page a handy estimator which provides the shipping cost you can expect to pay when you complete the checkout process. You don’t need to log in or register to be able to see the shipping estimate.

Orders for Australian customers are dispatched via Australia Post’s e-Parcel service or via courier. All methods provide tracking information for your parcel and by default also require a signature on delivery.

Shipping charges are determined by the total weight of your order. Please refer to the following for the applicable shipping rates:

Weight of order Price Destination
0 – 1kg $7.95 per order Anywhere in Australia
Over 1kg From $7.95 + per kilogram rate varied by postcode
Free Shipping is available anywhere within Australia for orders over $99 and under 1kg.

Pick-up or Collection is also available for Australian customers from our Jimboomba, QLD warehouse. Please select “Collect” as the shipping method during the normal online checkout process if you would like to do this. There are no shipping or handling fees payable for “Collect” orders. Please note orders for collection are processed as part of our normal order processing queue and do not receive priority over other orders. We will contact you once your order has been assembled and is ready for collection. Orders cannot be collected prior to you receiving notification from us that the order is ready to collect. Additional items cannot be added to orders upon collection and please note our warehouse is a mailing/dispatch facility only and cannot accommodate browsing. We do not accept cash or cheques upon collection. All orders must be paid for in full prior to the order being made available for collection.

Product shipping weights may be different to the net weight of an individual products contents. Shipping weight includes the net weight of the product and any associated packing material such as boxes, plastic containers, void fill etc.

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  1. My order was just over $100 but shipping was still calculated and added when I went to pay (so I did not purchase the items)

    1. HI Jenny,
      Thank you for your inquiry. To qualify for free shipping your order must be over $99 AND under 1kg in weight. If you believe that your order did qualify please contact the customer service team on live chat, email at support@vetnpetdirect.com.au or phone on 1300 726 966 and they will be more than happy to assist you.

      Kind Regards

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